Consulting

For a corporate group listed with DAX (German Stock Index), empulse has ensured and increased the quality of its online stores. Because of our support, technical errors, misinformation, out-dated prices and several other defects were detected in the early stages and repaired. Our monthly quality report has become an important business tool for our customers.

On behalf of a substantial German corporation, we collected and analysed the most current, relevant and useful product and service information on the internet and distributed it to our client. Monthly reports containing the collected data provided important and necessary feedback for the customer.

For the e-marketing department of an affiliated group, we created a custom blog that included a highlighted summary of relevant trends and information from the internet. Our research department collected, sorted and prepared the information so the employees of our client remained up-to-date on the latest developments in their industry.

For the creation of an international customer portal and e-commerce portal, we analysed the normal status quo and created possible, realistic scenarios for the business. Based on an extensive best-practice analysis, we provided our client the opportunity for easier and more effective decision making.

For an international corporation, we developed a comprehensive strategy for the use of in-house Web 2.0 applications. We demonstrated how to maximize the use of new concepts and technologies to increase productivity and improve communications within the company.

For a highly-recognized financial service provider based in Germany, empulse created a concept to establish a system to manage its distributor’s homepages based on a Liferay portal.

For a substantial financial service provider, empulse supported the establishment of a software system for property management purposes. The consistent use of project management strategies and open communication helped to establish the necessary structure for the success of the project.

A mid-sized software company, with its own call center for product assistance, commissioned empulse to analyse and improve its customer relation methods. Within weeks, the accessibility of the call center was improved by 50 percent, thanks to the help of new organizational measures and the introduction of KPI-control.

On behalf of a software company, empulse analysed- and helped to gradually improve- the financial situation of the company’s project services department. By incorporating clearly defined responsibilities, operation-control tools and risk management strategies, the project successfully generated positive first quarter results. Furthermore, through improved overall quality, the company experienced an increase in earnings and an improved rapport with employees as well as customers.

In cooperation with a German logistics company, we developed a logistics concept for the delivery of unaddressed mail. With the support of our team, leadership strategies, organizational methods, value adding processes, and IT- and infrastructure components were implemented in only a few weeks’ time.

As a coach for the program manager of a major automotive plant, empulse conducted the reorganization of the value chain. The main objectives of the reorganization project were clearer responsibility structures for more than 200 employees, defined process methods and a stronger customer focus. The empulse team supported the program manager in the design, planning and implementation of the adjusted business measures, as well as the decision-making and negotiating initiatives with management and staff.